:root{--bg-primary: #0f172a;--bg-secondary: #1e293b;--bg-card: rgba(30, 41, 59, .7);--bg-card-hover: rgba(51, 65, 85, .8);--border-color: rgba(255, 255, 255, .08);--border-highlight: rgba(59, 130, 246, .3);--text-primary: #f8fafc;--text-secondary: #94a3b8;--text-muted: #64748b;--accent-blue: #3b82f6;--accent-blue-glow: rgba(59, 130, 246, .25);--accent-purple: #8b5cf6;--accent-green: #10b981;--accent-amber: #f59e0b;--accent-red: #ef4444;--font-sans: "Plus Jakarta Sans", -apple-system, BlinkMacSystemFont, sans-serif;--font-mono: "JetBrains Mono", monospace;--shadow-sm: 0 2px 4px rgba(0, 0, 0, .2);--shadow-md: 0 4px 20px rgba(0, 0, 0, .3);--shadow-lg: 0 10px 30px rgba(0, 0, 0, .5);--shadow-glow: 0 0 25px rgba(59, 130, 246, .2);--radius-sm: 8px;--radius-md: 12px;--radius-lg: 18px;--radius-full: 9999px;--transition: all .25s cubic-bezier(.4, 0, .2, 1)}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-sans);background-color:var(--bg-primary);color:var(--text-primary);min-height:100vh;background-image:radial-gradient(circle at 15% 15%,rgba(59,130,246,.08) 0%,transparent 40%),radial-gradient(circle at 85% 85%,rgba(139,92,246,.08) 0%,transparent 40%);background-attachment:fixed;overflow-x:hidden}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:var(--bg-primary)}::-webkit-scrollbar-thumb{background:#334155;border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#475569}.app-container{max-width:1400px;margin:0 auto;padding:24px;display:flex;flex-direction:column;gap:28px}.navbar{display:flex;justify-content:space-between;align-items:center;padding:16px 28px;background:var(--bg-card);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);border:1px solid var(--border-color);border-radius:var(--radius-lg);box-shadow:var(--shadow-md);position:relative;z-index:100}.navbar-brand{display:flex;align-items:center;gap:14px}.brand-icon{width:44px;height:44px;background:linear-gradient(135deg,var(--accent-blue),var(--accent-purple));border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;color:#fff;box-shadow:var(--shadow-glow)}.brand-text h1{font-size:1.25rem;font-weight:700;background:linear-gradient(135deg,#fff,#cbd5e1);-webkit-background-clip:text;-webkit-text-fill-color:transparent}.brand-text p{font-size:.8rem;color:var(--text-secondary)}.navbar-actions{display:flex;align-items:center;gap:16px}.btn{display:inline-flex;align-items:center;gap:8px;padding:10px 20px;font-size:.9rem;font-weight:600;border-radius:var(--radius-md);border:none;cursor:pointer;transition:var(--transition)}.btn-primary{background:linear-gradient(135deg,var(--accent-blue),#2563eb);color:#fff;box-shadow:0 4px 14px #3b82f659}.btn-primary:hover{transform:translateY(-2px);box-shadow:0 6px 20px #3b82f680}.btn-secondary{background:#ffffff0d;color:var(--text-primary);border:1px solid var(--border-color)}.btn-secondary:hover{background:#ffffff1a;border-color:#fff3}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:20px}.stat-card{background:var(--bg-card);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:20px 24px;display:flex;align-items:center;justify-content:space-between;transition:var(--transition)}.stat-card:hover{border-color:var(--border-highlight);transform:translateY(-3px);box-shadow:var(--shadow-md)}.stat-info h3{font-size:.85rem;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em;margin-bottom:6px}.stat-info .stat-value{font-size:2rem;font-weight:800;color:var(--text-primary)}.stat-icon-wrapper{width:52px;height:52px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center}.filters-bar{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:16px;background:var(--bg-card);padding:16px 20px;border-radius:var(--radius-md);border:1px solid var(--border-color)}.search-box{position:relative;flex:1;min-width:260px}.search-box input{width:100%;padding:10px 16px 10px 42px;background:#0f172a99;border:1px solid var(--border-color);border-radius:var(--radius-sm);color:var(--text-primary);font-size:.9rem;outline:none;transition:var(--transition)}.search-box input:focus{border-color:var(--accent-blue);box-shadow:0 0 0 3px var(--accent-blue-glow)}.search-box svg{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:var(--text-muted)}.select-filters{display:flex;flex-wrap:wrap;gap:10px;flex:1 1 auto;min-width:0;max-width:100%}.select-filters select{padding:10px 14px;background:#0f172a99;border:1px solid var(--border-color);border-radius:var(--radius-sm);color:var(--text-primary);outline:none;cursor:pointer;transition:var(--transition);max-width:100%;flex:1 1 150px;min-width:130px}.select-filters select:hover{border-color:#fff3}.ticket-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(340px,1fr));gap:20px}.ticket-card{background:var(--bg-card);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:20px;display:flex;flex-direction:column;gap:16px;transition:var(--transition);cursor:pointer;position:relative;overflow:hidden}.ticket-card:hover{border-color:var(--accent-blue);transform:translateY(-4px);box-shadow:var(--shadow-glow)}.ticket-card-header{display:flex;justify-content:space-between;align-items:center}.ticket-code{font-family:var(--font-mono);font-weight:700;font-size:.85rem;padding:4px 10px;border-radius:var(--radius-full);background:#3b82f626;color:var(--accent-blue);border:1px solid rgba(59,130,246,.3)}.ticket-title{font-size:1.05rem;font-weight:700;color:var(--text-primary);line-height:1.4}.ticket-desc{font-size:.88rem;color:var(--text-secondary);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-footer{display:flex;align-items:center;justify-content:space-between;padding-top:12px;border-top:1px solid var(--border-color)}.user-badge{display:flex;align-items:center;gap:8px;font-size:.82rem;color:var(--text-secondary)}.user-avatar{width:26px;height:26px;border-radius:50%;background:#334155}.badge{padding:4px 12px;border-radius:var(--radius-full);font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em}.badge-open{background:#3b82f626;color:#60a5fa;border:1px solid rgba(59,130,246,.3)}.badge-in_progress{background:#f59e0b26;color:#fbbf24;border:1px solid rgba(245,158,11,.3)}.badge-resolved{background:#10b98126;color:#34d399;border:1px solid rgba(16,185,129,.3)}.badge-closed{background:#64748b33;color:#94a3b8;border:1px solid rgba(100,116,139,.3)}.priority-low{color:#34d399}.priority-medium{color:#60a5fa}.priority-high{color:#fbbf24}.priority-urgent{color:#f87171;font-weight:800}.modal-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#0f172acc;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);display:flex;align-items:center;justify-content:center;z-index:100;padding:20px;animation:fadeIn .2s ease-out}.modal-content{background:#1e293b;border:1px solid var(--border-color);border-radius:var(--radius-lg);width:100%;max-width:680px;max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-lg);display:flex;flex-direction:column}.modal-header{padding:20px 24px;border-bottom:1px solid var(--border-color);display:flex;justify-content:space-between;align-items:center}.modal-body{padding:24px;display:flex;flex-direction:column;gap:20px}.chatbot-wrapper{position:fixed;bottom:24px;right:24px;z-index:99}.chatbot-trigger{width:60px;height:60px;border-radius:50%;background:linear-gradient(135deg,var(--accent-blue),var(--accent-purple));color:#fff;border:none;box-shadow:0 8px 25px #3b82f666;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:var(--transition)}.chatbot-trigger:hover{transform:scale(1.08) rotate(5deg);box-shadow:0 12px 30px #3b82f699}.chatbot-window{width:380px;height:520px;background:#1e293b;border:1px solid var(--border-color);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);display:flex;flex-direction:column;overflow:hidden;animation:slideUp .3s cubic-bezier(.16,1,.3,1)}.chatbot-header{padding:16px 20px;background:linear-gradient(135deg,#3b82f633,#8b5cf633);border-bottom:1px solid var(--border-color);display:flex;align-items:center;justify-content:space-between}.chatbot-messages{flex:1;padding:16px;overflow-y:auto;display:flex;flex-direction:column;gap:12px}.chat-bubble{max-width:82%;padding:12px 16px;border-radius:16px;font-size:.88rem;line-height:1.45;white-space:pre-wrap}.chat-bubble-bot{background:#334155cc;color:#f1f5f9;border-bottom-left-radius:4px;align-self:flex-start;border:1px solid var(--border-color)}.chat-bubble-user{background:linear-gradient(135deg,var(--accent-blue),#2563eb);color:#fff;border-bottom-right-radius:4px;align-self:flex-end}.chatbot-input{padding:12px;border-top:1px solid var(--border-color);display:flex;gap:8px;background:#0f172a66}.chatbot-input input{flex:1;padding:10px 14px;background:#0f172acc;border:1px solid var(--border-color);border-radius:var(--radius-full);color:#fff;outline:none;font-size:.88rem}.chatbot-input input:focus{border-color:var(--accent-blue)}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{opacity:0;transform:translateY(20px) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}.user-profile-widget{display:flex;align-items:center;gap:12px;padding:6px 14px;background:#0f172a99;border:1px solid var(--border-color);border-radius:var(--radius-full);margin-left:12px}.user-avatar{width:34px;height:34px;border-radius:50%;background:#ffffff1a}.user-info{display:flex;flex-direction:column}.user-name{font-size:.85rem;font-weight:700;color:#fff}.user-role-badge{display:inline-flex;align-items:center;gap:4px;font-size:.7rem;font-weight:600;padding:2px 6px;border-radius:4px;width:fit-content;text-transform:uppercase}.role-supervisor{background:#3b82f633;color:#60a5fa;border:1px solid rgba(59,130,246,.3)}.role-agent{background:#10b98133;color:#34d399;border:1px solid rgba(16,185,129,.3)}.role-client{background:#8b5cf633;color:#c084fc;border:1px solid rgba(139,92,246,.3)}.btn-logout{background:transparent;border:none;color:var(--text-muted);cursor:pointer;padding:6px;border-radius:50%;transition:var(--transition)}.btn-logout:hover{color:#f87171;background:#ef444426}.login-container{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px;position:relative}.login-backdrop{position:absolute;top:0;right:0;bottom:0;left:0;background:radial-gradient(circle at 50% 30%,rgba(59,130,246,.15) 0%,transparent 60%);pointer-events:none}.login-card{width:100%;max-width:480px;padding:36px;background:#1e293bd9;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border:1px solid rgba(255,255,255,.12);border-radius:24px;box-shadow:0 20px 50px #00000080,0 0 30px #3b82f626;position:relative;z-index:10;animation:slideUp .4s ease-out}.login-header{text-align:center;margin-bottom:28px}.login-header .brand-logo{display:inline-flex;align-items:center;gap:8px;font-size:1.25rem;font-weight:800;color:var(--accent-blue);margin-bottom:12px}.login-header h2{font-size:1.5rem;font-weight:700;color:#fff;margin-bottom:6px}.login-header p{font-size:.85rem;color:var(--text-secondary)}.error-banner{display:flex;align-items:center;gap:10px;padding:12px 16px;background:#ef444426;border:1px solid rgba(239,68,68,.3);color:#f87171;border-radius:10px;font-size:.88rem;margin-bottom:20px}.login-form{display:flex;flex-direction:column;gap:18px}.input-group{display:flex;flex-direction:column;gap:6px}.input-group label{font-size:.82rem;font-weight:600;color:var(--text-secondary)}.input-wrapper{position:relative;display:flex;align-items:center}.input-icon{position:absolute;left:14px;color:var(--text-muted);width:18px;height:18px}.input-wrapper input{width:100%;padding:12px 14px 12px 42px;background:#0f172a;border:1px solid var(--border-color);border-radius:var(--radius-sm);color:#fff;outline:none;font-size:.92rem;transition:var(--transition)}.input-wrapper input:focus{border-color:var(--accent-blue);box-shadow:0 0 0 3px #3b82f633}.btn-block{width:100%;justify-content:center;padding:14px;font-size:.95rem;font-weight:700;margin-top:6px}.demo-divider{display:flex;align-items:center;margin:24px 0 18px;text-align:center}.demo-divider span{font-size:.78rem;color:var(--text-muted);width:100%;display:block}.demo-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.demo-btn{display:flex;align-items:center;gap:10px;padding:10px 12px;background:#0f172ab3;border:1px solid var(--border-color);border-radius:10px;color:#fff;cursor:pointer;transition:var(--transition);text-align:left}.demo-btn:hover{transform:translateY(-2px);border-color:var(--accent-blue);background:#1e293be6}.demo-icon{width:20px;height:20px;flex-shrink:0}.demo-btn-supervisor .demo-icon{color:#60a5fa}.demo-btn-agent .demo-icon{color:#34d399}.demo-btn-client .demo-icon{color:#c084fc}.demo-text{display:flex;flex-direction:column}.demo-text strong{font-size:.8rem;color:#fff;line-height:1.2}.demo-text small{font-size:.7rem;color:var(--text-muted)}.app-main-layout{display:flex;gap:24px;width:100%;margin-top:16px;align-items:flex-start}.sidebar-container{width:260px;flex-shrink:0;background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:18px 14px;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);box-shadow:var(--shadow-md);transition:width .3s cubic-bezier(.4,0,.2,1),padding .3s ease}.sidebar-container.collapsed{width:76px;padding:18px 10px}.sidebar-header{display:flex;align-items:center;justify-content:space-between;gap:8px;padding-bottom:14px;margin-bottom:14px;border-bottom:1px solid var(--border-color)}.sidebar-brand-wrapper{display:flex;align-items:center;gap:12px;overflow:hidden}.sidebar-brand-icon{width:38px;height:38px;border-radius:var(--radius-md);background:#3b82f61f;border:1px solid rgba(59,130,246,.25);display:flex;align-items:center;justify-content:center;flex-shrink:0}.sidebar-brand-text h2{font-size:.95rem;font-weight:700;color:var(--text-primary);white-space:nowrap}.sidebar-brand-text span{font-size:.75rem;color:var(--text-muted);white-space:nowrap}.sidebar-toggle-btn{width:32px;height:32px;border-radius:8px;background:#ffffff0d;border:1px solid var(--border-color);color:var(--text-secondary);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:var(--transition);flex-shrink:0}.sidebar-toggle-btn:hover{background:#3b82f633;color:#60a5fa;border-color:#3b82f666}.sidebar-nav{display:flex;flex-direction:column;gap:8px}.sidebar-nav-item{display:flex;align-items:center;gap:12px;padding:12px 14px;background:transparent;border:1px solid transparent;border-radius:var(--radius-md);color:var(--text-secondary);cursor:pointer;transition:var(--transition);text-align:left;width:100%;position:relative}.sidebar-container.collapsed .sidebar-nav-item{justify-content:center;padding:14px 10px}.sidebar-nav-item:hover{background:#ffffff0a;color:var(--text-primary)}.sidebar-nav-item.active{background:linear-gradient(135deg,#3b82f626,#8b5cf626);border-color:#3b82f666;color:#60a5fa;box-shadow:0 4px 15px #3b82f61f}.nav-item-icon{display:flex;align-items:center;justify-content:center;flex-shrink:0}.nav-item-content{display:flex;flex-direction:column;flex:1;overflow:hidden}.nav-item-label{font-size:.9rem;font-weight:600;line-height:1.2;white-space:nowrap}.nav-item-desc{font-size:.7rem;color:var(--text-muted);margin-top:2px;white-space:nowrap}.sidebar-nav-item.active .nav-item-desc{color:#93c5fdcc}.nav-item-badge{font-size:.65rem;font-weight:700;padding:2px 6px;border-radius:6px;background:#8b5cf633;color:#c084fc;border:1px solid rgba(139,92,246,.3);white-space:nowrap}.sidebar-nav-group{display:flex;flex-direction:column;gap:4px}.sidebar-sub-menu{display:flex;flex-direction:column;gap:4px;margin-left:20px;padding-left:12px;border-left:2px solid rgba(139,92,246,.25);margin-top:4px;margin-bottom:4px}.sidebar-sub-item{display:flex;align-items:center;gap:10px;padding:8px 12px;background:transparent;border:1px solid transparent;border-radius:var(--radius-sm);color:var(--text-muted);cursor:pointer;transition:var(--transition);text-align:left;width:100%}.sidebar-sub-item:hover{background:#ffffff0a;color:var(--text-primary)}.sidebar-sub-item.sub-active{background:#8b5cf626;border-color:#8b5cf64d;color:#c084fc;font-weight:600}.sub-item-icon{display:flex;align-items:center;justify-content:center;flex-shrink:0}.sub-item-text{display:flex;flex-direction:column}.sub-item-label{font-size:.82rem;font-weight:600;line-height:1.2}.sub-item-desc{font-size:.65rem;color:var(--text-muted)}.main-content-area{flex:1;min-width:0}@media (max-width: 768px){.app-main-layout{flex-direction:column}.sidebar-container,.sidebar-container.collapsed{width:100%}}